Privacy Policy – Cargofy.com

Last updated: October 2025

Introduction

Cargofy Inc. (“we”, “us”, “our”) provides AI-powered logistics automation tools to businesses in the U.S., European Union, Central Asia, and Ukraine. This Privacy Policy explains how we collect, use, share, and protect your data across Cargofy.com and our associated services.

Data We Collect

  • Account information: name, email, phone, company, role
  • Business data: fleet details, operational preferences
  • Communications: messages, call transcripts, support interactions
  • Usage data: IP address, browser/device info, page views, sessions
  • Location data: GPS coordinates, approximate location (via IP or device signals), route tracking for shipments and drivers
  • Transactional data: billing, tender activity, performance metrics
  • AI feedback: load rejections, preferred routes, carrier scores

How We Use Data

  • To create and manage your account
  • To provide load matching, dispatch, and automation features
  • To enable real-time tracking, routing, and logistics optimization using location data
  • To optimize user experience using AI-based workflows
  • To communicate updates, alerts, and service changes
  • To improve our models, analytics, and feature development

Legal Grounds for Processing

  • Your consent (e.g., opt-in to receive SMS, cookies)
  • Performance of a contract (e.g., using our platform)
  • Compliance with legal obligations
  • Legitimate interests (fraud prevention, service improvement)

Data Sharing & Disclosure

We may share your data with:

  • Third-party processors (e.g., Stripe, Twilio, AWS, OpenAI, CRMs)
  • Legal authorities when required
  • Internal departments and affiliated companies under common control

Data Retention

We retain data as long as needed to provide services, comply with legal obligations, or support platform analytics. Retention varies by data type and purpose.

Cookies & Tracking Technologies

We use cookies and similar tech to analyze usage and personalize your experience. EU users will be presented with a banner to manage consent. Cookie Settings

A2P 10DLC & SMS Communication Consent

By providing your number, you agree to receive SMS from Cargofy related to load matching, dispatch updates, or account security. Msg & data rates may apply. Reply STOP to opt out.

AI Processing & Profiling (AI Act Compliance)

We use AI to assist with load recommendations, route scoring, dispatcher alerts, and productivity suggestions. These are non-binding tools designed to support—not replace—human decision-making. Users can provide feedback and disable automation in their settings.

User Rights by Region

EU / GDPR

  • Right to access, rectify, delete, restrict, or port your data
  • Right to object to processing or automated decisions
  • Email: [email protected] | Subject: GDPR

California / CCPA

  • Right to access and delete data
  • Right to know what data we collect
  • We do not sell personal data

Ukraine & Central Asia

We follow local regulations and general global privacy standards, including secure cross-border data practices.

Data Transfers Outside the EU

Data may be stored or processed in the U.S. or other regions. We use Standard Contractual Clauses (SCCs) and other safeguards where required by law.

Security Practices

  • Encryption, role-based access, and infrastructure security
  • Secure APIs and monitoring for unauthorized access
  • Internal policies governing AI, data minimization, and backups

Contact Information

Cargofy Inc. 340 S Lemon Ave #4331 Walnut, CA 91789 United States Phone: +1 312 351-4177 Email: [email protected]

Updates to this Policy

We may update this Privacy Policy to reflect legal or service changes. Updates will be posted here with a new revision date.