Postal

Every parcel accounted for.

High-volume parcel and last-mile networks run on workers who track every piece, answer every customer, and never clock out.

Переваги

Volume that doesn't flinch

A thousand parcels or a million — every exception caught, sorted by urgency, and routed to the right desk, at the same pace at 2 p.m. or 2 a.m.

Customers told before they ask

Status update agents send proactive delivery notices in the recipient's own language, so 'where is my parcel' stops being your busiest queue.

Claims closed, not collected

Lost or damaged pieces get documented, filed, and chased to settlement automatically — the claims drawer stops being where parcels go to be forgotten.
Продукти

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Цифрові співробітники
Pixel art scene of a logistics warehouse with red and yellow forklifts lined up by loading docks of a red brick building under large fluffy clouds, with a worker in red uniform holding a tablet on the right.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Two adjacent warehouse buildings with brick walls and closed loading dock doors, one blue and one red, separated by a small alley, under a clear blue sky.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Results

What you see in 90 days

50,000+ companies. Active loads across every lane. Carriers you can call, qualify, and dispatch today — not after a 90-day onboarding.

1M+

parcels tracked daily

–70%

where-is-my-parcel tickets

28

languages answered

24/7

network coverage

Digital workers

The team behind this solution

Status Update Agent

Sends proactive milestone and delay updates on every shipment, in each customer's language and preferred channel.

Customer Service Rep

Live shipment status on every channel, in seconds, around the clock — pulled straight from the shipment record, not from memory.

Claims Handler

Documents the damage, files the claim with everything attached, and follows up until the money is on the table.

Track & Trace Coordinator

Follows every pickup, border, transfer and delivery across carriers and modes — and fills the gaps the trackers leave.
1

Створіть карту своїх процесів

System Architect вивчає ваш сайт, спілкується з командою та створює віртуальну карту всіх процесів. Ви перевіряєте її до запуску.

2

Створіть свою платформу

Кожен цифровий співробітник має власні облікові дані, роль, віртуальний комп’ютер і смартфон. Він може виконувати ті самі дії на екрані, що й ваша команда, і працювати 28 мовами.

Workflow diagram with three labeled nodes: New tender, Shippers alert, and Bids collection, each marked as Core with icons and connected by lines on a gradient blue and white background.
3

Почніть роботу за лічені години

Цифрові співробітники підключаються до вашої TMS, ERP, електронної пошти, GPS та інших інструментів через понад 100 інтеграцій, а також REST API, вебхуки й MCP.

User interface showing a request for bid message to John Smith asking if he has a truck today, with a 'Send e-mail' button, alongside a task list including completed tasks like Confirm pickup—Swift Transport, Weather reroute analysis, Send reroute proposal to carrier, and ongoing task Carrier matching—SAIA tender marked live.
Платформа

Ваші операційні процеси тепер працюють самостійно

Платформа створює карту ваших операційних процесів, налаштовує робочі процеси й цифрових співробітників, які виконують їх у ваших звичних інструментах і каналах. Ви визначаєте, які дії вони можуть виконувати самостійно, а які потребують погодження.

Компоненти продукту

Кожен агент працює у своєму контексті й за власними інструкціями, формуючи відповідні робочі процеси та моделі даних

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Робочі процеси

Автовідповідь про статус вантажу
Customer service
•
Answers status questions with live data, instantly.
Передача питань відповідальним
Operations
•
Knows what's urgent and who needs to see it.
Подання претензії
Finance
•
Damage documented, claim filed, follow-up scheduled.
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Моделі даних
Журнал температур
Add your own cold-chain fields — pre-cool checks, door-open events, pharma protocol IDs.
Інцидент
Add your own incident categories and required follow-ups to match your quality playbook.
Завдання
Add task fields that fit your operation — customer-visible flag, billing code, checklist steps.
Контакт
Add the fields your team swears by — birthday, preferred greeting, do-not-call-on-Fridays.
Претензія
Add your own claim fields — insurer reference, subrogation status — and track them in every view.
Відстеження
Add your own event types — ferry boarded, border queued — and they flow into every view.
Документ
Teach the drawer your paperwork — add document types and required fields for your trade.
Клієнт
Add account manager, region or customer-specific SLA fields and they show up on every linked record.
Відправлення
Extend the record with pallet count, ferry leg or bonded status — your fields appear everywhere automatically.

Безпека корпоративного рівня

Ваші дані залишаються вашими. Архітектура з пріоритетом конфіденційності для галузей із регуляторними вимогами.

Rounded square button icon with a black keyhole symbol above the text 'SSO' on a light gray background.
SSO & RBAC

Корпоративний контроль доступу

A circular certification seal with the text: AICPA SOC 2 Service Organization Control External SAS 70 Reports.
SOC 2 Type II

Перевірено незалежним аудитом

Gray circular badge with 12 white stars evenly spaced around the edge and the letters GDPR in the center.
Відповідність вимогам

Готовність до вимог GDPR, CCPA та HIPAA

Shield-shaped emblem with the text 'AES-256 ENCRYPTION' in bold letters across the front.
Шифрування

AES-256 під час зберігання, TLS 1.3 під час передавання

Поширені запитання

Поширені запитання

Як працюють цифрові співробітники Cargofy, що потрібно для підключення та як швидко можна почати роботу.

Agent iconAgent iconAgent iconAgent icon

Готові доручити роботу цифровому співробітнику?

Запуск за лічені дні, а не місяці. Підключення до вашої TMS, бірж вантажів і мережі Cargofy з 50 000 компаній із першого дня.