Postal

Every parcel accounted for.

High-volume parcel and last-mile networks run on workers who track every piece, answer every customer, and never clock out.

Benefits

Volume that doesn't flinch

A thousand parcels or a million — every exception caught, sorted by urgency, and routed to the right desk, at the same pace at 2 p.m. or 2 a.m.

Customers told before they ask

Status update agents send proactive delivery notices in the recipient's own language, so 'where is my parcel' stops being your busiest queue.

Claims closed, not collected

Lost or damaged pieces get documented, filed, and chased to settlement automatically — the claims drawer stops being where parcels go to be forgotten.
Products

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Workers
Pixel art scene of a logistics warehouse with red and yellow forklifts lined up by loading docks of a red brick building under large fluffy clouds, with a worker in red uniform holding a tablet on the right.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Two adjacent warehouse buildings with brick walls and closed loading dock doors, one blue and one red, separated by a small alley, under a clear blue sky.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Sampling rates

Audit sampling is configured between 1-100%. At high session volumes, full sampling is impractical. A 1–10% rate at scale still surfaces systemic issues. The right rate depends on session volume and how much risk a given workflow carries.

Audit conditions

Conditions filter sampling-eligible sessions before sampling rate is applied. Filter by call outcome, routing type, workflow version, or any custom variable, so higher sampling rates are only put on sessions with the most operational or compliance risk.

What an audit remark contains

Every remark returns four fields: whether the session passed or failed the northstar, a suggested correction if it failed, the reasoning behind that correction, and a status (open, resolved, or dismissed) - so findings can be triaged without leaving the platform.

Results

What you see in 90 days

50,000+ companies. Active loads across every lane. Carriers you can call, qualify, and dispatch today — not after a 90-day onboarding.

1M+

parcels tracked daily

–70%

where-is-my-parcel tickets

28

languages answered

24/7

network coverage

Digital workers

The team behind this solution

Status Update Agent

Sends proactive milestone and delay updates on every shipment, in each customer's language and preferred channel.

Customer Service Rep

Live shipment status on every channel, in seconds, around the clock — pulled straight from the shipment record, not from memory.

Claims Handler

Documents the damage, files the claim with everything attached, and follows up until the money is on the table.

Track & Trace Coordinator

Follows every pickup, border, transfer and delivery across carriers and modes — and fills the gaps the trackers leave.
1

Map your business

System Architect studies your website, interviews your team and builds a virtual map of all your processes. You review it before anything goes live.

2

Build your platform

Each digital worker has its own credentials, role, virtual computer and smartphone. Whatever your team does on a screen, it can do too, in 28 languages.

Workflow diagram with three labeled nodes: New tender, Shippers alert, and Bids collection, each marked as Core with icons and connected by lines on a gradient blue and white background.
3

Go live in hours

Digital Workers connect to your TMS, ERP, email, GPS and other tools through 100+ integrations, plus REST API, webhooks and MCP.

User interface showing a request for bid message to John Smith asking if he has a truck today, with a 'Send e-mail' button, alongside a task list including completed tasks like Confirm pickup—Swift Transport, Weather reroute analysis, Send reroute proposal to carrier, and ongoing task Carrier matching—SAIA tender marked live.
Platform

Your operation now runs itself

The platform maps your operation and builds the workflows and digital workers to run it, on top of the tools and channels you already use. You decide what they can do and where they must get approval.

Related primitives

Each agent operates within different contexts and sets of instructions, creating unique workflows and data models

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Workflows involved

Where-is-my-freight autoreply
Customer service
•
Answers status questions with live data, instantly.
Escalation routing
Operations
•
Knows what's urgent and who needs to see it.
File a claim
Finance
•
Damage documented, claim filed, follow-up scheduled.
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Data models
Temperature Log
Add your own cold-chain fields — pre-cool checks, door-open events, pharma protocol IDs.
Incident
Add your own incident categories and required follow-ups to match your quality playbook.
Task
Add task fields that fit your operation — customer-visible flag, billing code, checklist steps.
Contact
Add the fields your team swears by — birthday, preferred greeting, do-not-call-on-Fridays.
Claim
Add your own claim fields — insurer reference, subrogation status — and track them in every view.
Track
Add your own event types — ferry boarded, border queued — and they flow into every view.
Document
Teach the drawer your paperwork — add document types and required fields for your trade.
Customer
Add account manager, region or customer-specific SLA fields and they show up on every linked record.
Shipment
Extend the record with pallet count, ferry leg or bonded status — your fields appear everywhere automatically.

Enterprise grade security

Your data stays yours. Built with privacy-first architecture for regulated industries.

Rounded square button icon with a black keyhole symbol above the text 'SSO' on a light gray background.
SSO & RBAC

Enterprise access controls

A circular certification seal with the text: AICPA SOC 2 Service Organization Control External SAS 70 Reports.
SOC 2 Type II

Independently audited

Gray circular badge with 12 white stars evenly spaced around the edge and the letters GDPR in the center.
Full Compliance

GDPR, CCPA, HIPAA ready

Shield-shaped emblem with the text 'AES-256 ENCRYPTION' in bold letters across the front.
Encryption

AES-256 at rest, TLS 1.3 in transit

FAQ

FAQ

Everything you need to know about deploying AI Digital Workers into freight operations — from how they work to how fast you can go live.‍

Agent iconAgent iconAgent iconAgent icon

Ready to put a Digital Worker on the job?

Live in days, not months — connected to your TMS, load boards, and the 50,000-company Cargofy Network from day one.