Privacy Policy

Introduction

Cargofy Inc. (“we”, “us”, “our”) provides AI-powered logistics automation tools to businesses in the U.S., European Union, Central Asia, and Ukraine. This Privacy Policy explains how we collect, use, share, and protect your data across Cargofy.com and our associated services.

Data We Collect

• Account information: name, email, phone, company, role
• Business data: fleet details, operational preferences
• Communications: messages, call transcripts, support interactions
• Usage data: IP address, browser/device info, page views, sessions
• Location data: GPS coordinates, approximate location (via IP or device signals), route tracking for shipments and drivers
• Transactional data: billing, tender activity, performance metrics
• AI feedback: load rejections, preferred routes, carrier scores

How We Use Data

• To create and manage your account
• To provide load matching, dispatch, and automation features
• To enable real-time tracking, routing, and logistics optimization using location data
• To optimize user experience using AI-based workflows
• To communicate updates, alerts, and service changes
• To improve our models, analytics, and feature development (excluding Google user data, see “Google user data”)

Legal Grounds for Processing

• Your consent (e.g., opt-in to receive SMS, cookies)
• Performance of a contract (e.g., using our platform)
• Compliance with legal obligations
• Legitimate interests (fraud prevention, service improvement)

Data Sharing & Disclosure

We may share your data with:

• Third-party processors (e.g., Stripe, Twilio, AWS, OpenAI, CRMs)
• Legal authorities when required
• Internal departments and affiliated companies under common control (excluding Google user data, see “Google user data”)

Data Retention

We retain data as long as needed to provide services, comply with legal obligations, or support platform analytics. Retention varies by data type and purpose. For Google user data, see “Google user data”.

Cookies & Tracking Technologies

We use cookies and similar tech to analyze usage and personalize your experience. EU users will be presented with a banner to manage consent. Cookie Settings

A2P 10DLC & SMS Communication Consent

By providing your number, you agree to receive SMS from Cargofy related to load matching, dispatch updates, or account security. Msg & data rates may apply. Reply STOP to opt out.

AI Processing & Profiling (AI Act Compliance)

We use AI to assist with load recommendations, route scoring, dispatcher alerts, and productivity suggestions. These are non-binding tools designed to support, not replace, human decision-making. Users can provide feedback and disable automation in their settings.

User Rights by Region

EU / GDPR

• Right to access, rectify, delete, restrict, or port your data
• Right to object to processing or automated decisions
• Email: support@cargofy.com | Subject: GDPR

California / CCPA

• Right to access and delete data
• Right to know what data we collect
• We do not sell personal data

Ukraine & Central Asia

We follow local regulations and general global privacy standards, including secure cross-border data practices.

Data Transfers Outside the EU

Data may be stored or processed in the U.S. or other regions. We use Standard Contractual Clauses (SCCs) and other safeguards where required by law.

Security Practices

• Encryption, role-based access, and infrastructure security
• Secure APIs and monitoring for unauthorized access
• Internal policies governing AI, data minimization, and backups

Google user data

This section applies to information Cargofy receives through Google APIs. For that information, it takes precedence over any other section of this Policy.

What we access. When you sign in with Google, we receive your name, email address and profile picture to create and secure your account. We access other Google services only when you connect them, and only within the permissions you approve on Google’s consent screen:

• Gmail (gmail.modify, gmail.send): we read inbound messages in mailboxes you connect and send messages on your behalf, solely to process logistics-related email inside your workspace.

Before we request access to any other Google service, we will add it to this list.

How we use it. Only to provide the features you enable in your workspace. Google user data is never sold, is not used for advertising, and is not used to develop, improve or train generalized AI or machine-learning models.

Sharing. We share Google user data only with processors required to run the service, or when required by law. We do not share it with affiliated companies for their own purposes.

Storage and deletion. Google user data is encrypted in transit and at rest. You can revoke access at any time in your Google Account permissions at https://myaccount.google.com/permissions. We delete stored tokens and Google user data within 30 days of revocation or account deletion.

Limited Use. Cargofy’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Contact Information

Cargofy Inc.
440 N Barranca Ave Suite 4331
Covina, CA 91723
United States

Phone: +1 312 351-4177
Email: support@cargofy.com

Updates to this Policy

We may update this Privacy Policy to reflect legal or service changes. Updates will be posted here with a new revision date.