Logistics Operator / 3PL

More shipments per 3PL operator, same team

Orders arrive in every format, carriers need chasing and drivers need calling, and some requests never get answered. Cargofy's digital workers, AI agents that handle calls and messages in your company's name, capture every order, find carriers across your network and the Cargofy network, and collect status from every driver.

Pixel-art illustration of a freight coordinator working at transport planning screens.
Benefits

What changes for your team

Every order captured, whatever the channel

Orders arrive by email, spreadsheet and phone in every format. A digital worker reads each one, asks the customer for what's missing and creates the shipment in your TMS. Your team checks and approves.

Routine contact off your operators' desks

Carrier outreach, driver status and order intake move to digital workers. Each operator runs more shipments, and requests stop getting lost at the end of the day.

Carriers found in order: yours, the network, the boards

Each shipment goes to your own carriers first, then to the 50,000+ in the Cargofy network, then to load boards under your accounts. Carriers don't need to install anything.

Driver status without a call

A digital worker asks drivers for location and status by phone or WhatsApp, and Cargofy Go users update the trip themselves. Your operators step in only when something goes wrong.
Products

Run every 3PL shipment from order to payment

The right questions before the price

The worker asks for what's missing: lane, dates, truck type, border crossings, ADR, weight against floor space and who pays for waiting

Priced from your own data

The recommended rate comes from your pricing sheet, lane history and market rates, with your minimum margin applied

Night and weekend requests answered

The worker reads and prices requests around the clock, so a request that lands at 2 AM gets a quote while the shipper is still waiting

Workers

Every relevant carrier hears about the shipment

The tender goes to your contracted carriers first, then to the Cargofy network and load boards. You keep working with carriers you trust and reach new ones when a lane needs them

You never pay above your target

Set a target rate and block bids above it. Add a booking price, and a carrier can take the shipment on the spot at that rate

Bidding stays alive until the last minute

Each new bid has to beat the last by your bid step, and a bid in the final minutes extends the tender. Before close, the digital worker calls the runners-up and tells them how far they are from the lead

Workers

Capacity when your list runs out

Invite carriers from the Cargofy network of 50,000+ companies with public profiles. Your private network stays closed to other shippers

Every carrier checked, every time

Licence, insurance and company data are checked before a carrier can bid on your tenders. The check runs for every carrier, not only when someone remembers

Onboarding the carrier does themselves

One link opens the carrier packet. The carrier enters company data, uploads documents and signs a contract generated from your template

Workers

Location lives inside the shipment

Tracking runs within the tender process. Carrier, rate, documents and the truck's position sit in one record, so nobody switches between tabs to answer "where is it"

Statuses come from the stop itself

In Cargofy Go, the driver marks arrival, loading and unloading and photographs the documents. You see the status the moment it's marked

The delay reaches you first

When a trip falls behind schedule, Tracking alerts the manager while there's still time to warn the customer

Workers

Incoming documents read for you

The worker reads PODs, CMRs, bookings and email attachments and fills the shipment record with their data

Missing PODs chased until they arrive

When a POD or signed CMR is missing, the worker asks the carrier and driver until it's in, so invoicing doesn't stall

Outgoing documents filled from the record

Contracts, orders, acts and invoices are generated from your own templates with the carrier and shipment details already in place

Workers
Zammler Kazakhstan
Case study

~USD 5M saved and 2× volume, same team

We cut costs and doubled throughput without expanding the team. Cargofy became our control tower.

Serhii Sirenko
Zammler Kazakhstan
Results

What you see in 90 days

50,000+ companies. Active loads across every lane. Carriers you can call, qualify, and dispatch today — not after a 90-day onboarding.

Routine contact off your operators' desks

3×

loads covered per rep

50,000

verified carriers on the bench

+9%

margin per load

Digital workers

The team behind this solution

Quote Desk Agent

Prices the lane, checks capacity and margin, and sends back a clean, firm quote while competitors are still opening the email.

Carrier Sourcing Agent

Finds carriers that actually run your lanes, vets them, and walks them through onboarding — without the paperwork ping-pong.

Track & Trace Coordinator

Follows every pickup, border, transfer and delivery across carriers and modes — and fills the gaps the trackers leave.

Voice Agent

Makes and takes calls in 28+ languages — quotes, confirmations, check calls — with your name on the caller ID.
1

Map your business

System Architect studies your website, interviews your team and builds a virtual map of all your processes. You review it before anything goes live.

2

Build your platform

Each digital worker has its own credentials, role, virtual computer and smartphone. Whatever your team does on a screen, it can do too, in 28 languages.

Workflow diagram with three labeled nodes: New tender, Shippers alert, and Bids collection, each marked as Core with icons and connected by lines on a gradient blue and white background.
3

Go live in hours

Digital Workers connect to your TMS, ERP, email, GPS and other tools through 100+ integrations, plus REST API, webhooks and MCP.

User interface showing a request for bid message to John Smith asking if he has a truck today, with a 'Send e-mail' button, alongside a task list including completed tasks like Confirm pickup—Swift Transport, Weather reroute analysis, Send reroute proposal to carrier, and ongoing task Carrier matching—SAIA tender marked live.
Platform

Your operation now runs itself

The platform maps your operation and builds the workflows and digital workers to run it, on top of the tools and channels you already use. You decide what they can do and where they must get approval.

Related primitives

Each agent operates within different contexts and sets of instructions, creating unique workflows and data models

icon

Workflows involved

Onboard a new carrier
Compliance
•
Documents, verification and setup without the back-and-forth.
Capacity blast
Tendering
•
Tells the right 200 carriers about your loads at once.
Spot quote response
Tendering
•
Answers spot requests in minutes with priced quotes.
icon
Data models
Contact
Add the fields your team swears by — birthday, preferred greeting, do-not-call-on-Fridays.
Document
Teach the drawer your paperwork — add document types and required fields for your trade.
Contract
Add clauses you care about — fuel triggers, exclusivity, notice periods — as fields you can filter on.
Quote
Add your own quote fields — incoterms, validity rules, internal approver — and they appear on every offer.
Rate
Keep your own pricing logic close — add fuel tables, currency rules or customer tiers as custom fields.
Carrier
Track your own vetting steps — references called, factoring checked — as custom fields on the carrier file.
Customer
Add account manager, region or customer-specific SLA fields and they show up on every linked record.
Load
Add fields like tarp required, drop trailer or customer load ID — they ride along on every booking.

Enterprise grade security

Your data stays yours. Built with privacy-first architecture for regulated industries.

Rounded square button icon with a black keyhole symbol above the text 'SSO' on a light gray background.
SSO & RBAC

Enterprise access controls

A circular certification seal with the text: AICPA SOC 2 Service Organization Control External SAS 70 Reports.
SOC 2 Type II

Independently audited

Gray circular badge with 12 white stars evenly spaced around the edge and the letters GDPR in the center.
Full Compliance

GDPR, CCPA, HIPAA ready

Shield-shaped emblem with the text 'AES-256 ENCRYPTION' in bold letters across the front.
Encryption

AES-256 at rest, TLS 1.3 in transit

FAQ

FAQ

Everything you need to know about deploying AI Digital Workers into freight operations — from how they work to how fast you can go live.‍

How does Cargofy help 3PLs handle more shipments with the same team?

Digital workers take the repeat work in 3PL operations: reading orders, contacting carriers and collecting driver status. Your operators handle decisions and exceptions.

Our 3PL ERP already does this. What does Cargofy add?

Your ERP records shipments. Cargofy's digital workers do the work around them: reading orders, calling carriers, chasing bids and asking drivers for status. Results go back into your ERP or TMS.

Will carriers respond to an AI worker?

Your team can tell carriers in advance that your company's digital worker will contact them, and they can answer by phone, email or WhatsApp, whichever they prefer.

Can a person review documents before they go into the TMS?

Yes. A digital worker extracts the data, and your team checks and approves each document.

Can other Cargofy clients see our carriers?

No. Your private carrier network stays closed. Other clients see only carriers who made their own profile public.

Agent iconAgent iconAgent iconAgent icon

Ready to put a Digital Worker on the job?

Live in days, not months — connected to your TMS, load boards, and the 50,000-company Cargofy Network from day one.