Release notes

Introducing the New "Support Request" Feature: Track Your Requests!

We are excited to announce a major improvement to our platform that will make tracking and managing support requests even easier. With the new Support Request feature, all client requests will be documented, tracked, and accessible to all users within the same brand. This means more transparency, faster responses, and more control over how your issues and suggestions are handled.

What's New?

With the Support Request feature, you will be able to:

  • Create your own requests: Have an idea for a new feature or found an issue? Submit your request directly through the platform. It's fast, easy, and ensures that your voice is heard.
  • Track progress: Every request will have a status update. You’ll be able to see whether it’s under review, in progress, or completed. No more guessing when your issue will be resolved or your feature added.
  • View all requests within your brand: Transparency is key. You’ll be able to browse through all support requests submitted by other users in your brand. This gives you insight into ongoing developments and issues that may have already been reported by others.

Why This Matters to You

This feature is designed to improve the overall user experience by ensuring that all requests are visible and can be prioritized accordingly. By being able to track your own requests and see those submitted by others, it becomes easier to stay informed about platform improvements.

Here’s a quick overview of how it works:

  1. Submit a request: Go to the "Request" section and fill in the details of your issue or suggestion.
  2. Track the status: Once submitted, your request will appear in the list with an assigned status: On Hold, Open, or Solved.
  3. View detailed progress: You can click on any request to see additional details, such as the expected resolution time and any updates from our team.

Here's a Quick Look at the Feature:

We are confident that this new system will improve communication and transparency for everyone. Stay tuned for further updates, and as always, we appreciate your valuable feedback. If you have any questions or need help getting started with the new feature, don't hesitate to contact our support team!